Privacy policy

1. Introduction

Welcome to ChurchFlow Studio ("ChurchFlow Studio", "we", "our", or "us").

ChurchFlow Studio is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, contact us, book a discovery call, request a proposal, or use our services.

By using our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

ChurchFlow Studio is a Canadian web design agency specializing exclusively in premium Squarespace websites for churches and ministries.

If you have questions regarding this Privacy Policy, you may contact us at:

ChurchFlow Studio

Email:
hello@churchflowstudio.com

Website:
https://churchflowstudio.com

3. Information We Collect

Depending on how you interact with us, we may collect the following information.

Personal Information

This may include:

Full name
Church or organization name
Email address
Telephone number
Mailing address (where applicable)
Billing information
Payment information (processed securely through third-party providers)
Job title
Social media links
Website URLs
Information submitted through contact forms

Project Information

During a project we may receive:

Logos
Images
Videos
Church branding
Website content
Ministry information
Sermons
Documents
Design preferences
Technical information required to complete your website

Automatically Collected Information

When you visit our website we may automatically collect:

IP address
Browser type
Device type
Operating system
Pages viewed
Time spent on pages
Referring websites
Geographic region (approximate)
Cookies and analytics information

4. How We Collect Information

We collect information through:

Contact forms
Calendly booking forms
Email communications
Discovery calls
Client onboarding forms
Proposal requests
Contracts
Website analytics
Cookies
Voluntary communications

5. How We Use Your Information

We use your information to:

Respond to enquiries
Schedule discovery calls
Prepare proposals
Deliver web design services
Manage projects
Send invoices
Provide customer support
Improve our website
Improve our services
Maintain website security
Comply with legal obligations

We only use personal information for legitimate business purposes.

6. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

Remember preferences
Understand website traffic
Improve website performance
Analyse visitor behaviour

You may disable cookies through your browser settings. Some website functionality may be affected.

7. Google Analytics

We use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect information such as:

Pages visited
Session duration
Device type
Browser information
Approximate geographic location
Traffic source

This information is aggregated and helps us improve our website.

Google Analytics does not provide us with personally identifiable information unless you voluntarily provide it elsewhere.

8. Google Search Console

We use Google Search Console to monitor website performance in Google Search, identify technical issues, and improve search visibility.

9. Calendly

If you schedule a discovery call through Calendly, the information you submit (such as your name, email address, and meeting preferences) is processed by Calendly in accordance with its own privacy practices.

10. Bonsai

We use Bonsai to manage proposals, contracts, invoices, and certain project-related information.

Information submitted through Bonsai is processed in accordance with Bonsai's own privacy and security practices.

11. Third-Party Services

We may use trusted third-party service providers including:

Squarespace
Google Analytics
Google Search Console
Google Workspace
Calendly
Bonsai
Stripe (where applicable)

These providers process information under their own privacy policies.

12. Sharing Information

We do not sell, rent, or trade your personal information.

We may share information only when necessary to:

deliver our services;
process payments;
comply with legal obligations;
protect our legal rights;
work with trusted service providers who assist in operating our business.

13. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

14. Data Retention

We retain personal information only for as long as reasonably necessary to:

provide our services;
comply with legal obligations;
resolve disputes;
enforce our agreements.

When information is no longer required, it is securely deleted or anonymized where appropriate.

15. International Data Transfers

Some third-party providers we use may process information outside Canada.

By using our services, you acknowledge that your information may be transferred to and processed in other jurisdictions where privacy laws may differ from those in your province or country.

16. Children's Privacy

Our services are intended for churches, ministries, and organizations.

We do not knowingly collect personal information from children under the age of 13.

17. Your Privacy Rights

Subject to applicable law, you may have the right to:

request access to your personal information;
request corrections to inaccurate information;
request deletion of personal information;
withdraw consent where applicable;
ask questions about how your information is used.

Requests may be sent to:

hello@churchflowstudio.com

18. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

Users should review the privacy policies of any third-party websites they visit.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised Effective Date.

Continued use of our website after changes are published constitutes acceptance of the updated Privacy Policy.

20. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact: